Use an AI chat experience as a sales-assist layer during support conversations to recommend products when customers ask what to buy, with the goal of improving conversion from chats into purchases.
A human must define recommendation rules, ensure product data is correct, and review outcomes to prevent misleading advice and protect the customer experience.
Deploy a storefront chat assistant that asks a few qualifying questions (needs, size, budget) and then recommends specific SKUs with direct add-to-cart links.
Rep AI (Shopify app)During support chats, the AI suggests relevant alternatives or add-ons based on the shopper’s questions and the store’s product catalog to drive conversion.
Tidio LyroUse an AI agent inside your support/helpdesk chat widget to pull from your Shopify catalog and recommend products that match the customer’s intent and constraints.
Gorgias AI Agent / ShopifyI help companies navigate AI adoption -- from strategy to production. Whether you are building your first LLM-powered feature or scaling an agentic system, I can help you get it right.
Design and build LLM-powered products and agentic systems
Go from idea to production with a clear implementation roadmap
Build AI with human-in-the-loop in regulated environments
I added an AI chatbot to my store hoping it would help with support and sales, but it’s been frustrating. The bot often gives wrong answers , which confuses customers. It also can’t recommend products when people ask what to buy. And even when users start a chat, the conversation rarely converts into a purchase . It feels more like a basic FAQ tool than a real sales assistant. Anyone else dealing with this?