AI chatbot for in-chat product recommendations
Use an AI chat experience as a sales-assist layer during support conversations to recommend products when customers ask what to buy, with the goal of improving conversion from chats into purchases.
Why the human is still essential here
A human must define recommendation rules, ensure product data is correct, and review outcomes to prevent misleading advice and protect the customer experience.
How people use this
Conversational shopping assistant
Deploy a storefront chat assistant that asks a few qualifying questions (needs, size, budget) and then recommends specific SKUs with direct add-to-cart links.
Rep AI (Shopify app)AI upsell in support chat
During support chats, the AI suggests relevant alternatives or add-ons based on the shopper’s questions and the store’s product catalog to drive conversion.
Tidio LyroCatalog-grounded recommendations in helpdesk chat
Use an AI agent inside your support/helpdesk chat widget to pull from your Shopify catalog and recommend products that match the customer’s intent and constraints.
Gorgias AI Agent / Shopify