AI reviews 100% of support conversations, scores them against custom quality criteria like accuracy, tone, and policy adherence, and helps teams improve both AI-agent and human-agent performance in one system.
Managers and QA leads still define what good support looks like, interpret the scores, coach teammates, and decide corrective actions. AI expands coverage, but quality standards and coaching stay human-led.
AI scores every support interaction against quality standards and flags risky or low-quality conversations for manager follow-up.
Zendesk QAAI applies team-specific QA rubrics across chat, email, and tickets so support leaders can review performance trends without manual sampling.
MaestroQAAI evaluates conversations for compliance, empathy, and resolution quality while surfacing coaching opportunities for both agents and bots.
Level AII help companies navigate AI adoption -- from strategy to production. Whether you are building your first LLM-powered feature or scaling an agentic system, I can help you get it right.
Design and build LLM-powered products and agentic systems
Go from idea to production with a clear implementation roadmap
Build AI with human-in-the-loop in regulated environments
AI is reshaping customer service and how support teams operate. Intercom 2 is the helpdesk for the AI era, with 60+ updates including smarter workforce management, real-time issue detection, and seamless AI and human QA.