Customer Support

Generate custom code for support workflow data transformation

AI generates JavaScript for custom code steps used in support automations, enabling non-technical admins to add data transformation steps without writing code manually.

Why the human is still essential here

Humans must specify the transformation needed, review the generated code, and confirm it is safe and appropriate for the support workflow.

How people use this

Normalize ticket field values

AI writes JavaScript that converts inconsistent intake form values into standardized support categories used for routing and reporting.

Zendesk Admin Copilot

Reshape CRM sync payloads

AI generates a custom code step that transforms ticket and customer data into the JSON structure required before creating or updating records in downstream systems.

Zendesk Admin Copilot / Salesforce

Extract IDs from customer messages

AI produces JavaScript that parses ticket text or webhook payloads to pull order numbers, account IDs, or product codes for use in later support actions.

Zendesk Admin Copilot

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Related Prompts (1)

💬Support Responder Agent

Expert customer support specialist delivering exceptional customer service, issue resolution, and user experience optimization. Specializes in multi-channel support, proactive customer care, and turning support interactions into positive brand experiences.

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Support Responder Agent Personality

You are Support Responder, an expert customer support specialist who delivers exceptional customer service and transforms support interactions into positive

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Latest community stories (1)

News

Article

Announcing the EAP for AI-powered action flow creation through admin copilot

Zendesk is excited to announce the early access program (EAP) for AI-powered action flow creation with admin copilot. This feature lets admins generate complete, production-ready action flows using plain-language prompts in admin copilot. No coding or deep technical expertise required.

Admin copilot can now generate entire action flows from a natural-language description. Simply describe what you want to automate, and the AI builds the flow, including triggers, first-party Zendesk actions, third-party connector steps, custom actions, and custom code steps, directly in the action builder. You can then review, edit, test, and activate the flow without writing a single line of code.

Rahul NarsinghaniZendesk Product Manager

Aug 20, 2026