Customer Support

Interactive support responses with structured widgets

AI support agents can present structured information like order summaries, booking confirmations, product cards, and other rich UI elements directly inside the chat so customers can understand options and complete tasks without leaving the conversation.

Why the human is still essential here

AI can surface the right widget and draft the interaction, but support teams still need to design the workflows, decide what actions should be available, and step in when edge cases or sensitive customer issues require human judgment.

How people use this

Order tracking card

AI pulls order data from the commerce system and shows a structured order summary with shipment status, delivery dates, and buttons for tracking, returns, or agent escalation directly in chat.

Chatbase / Zendesk AI

Booking management widget

AI displays a customer's reservation details in a visual card and lets them confirm, reschedule, or cancel the booking without leaving the support conversation.

Chatbase / Intercom Fin

Refund and exchange action panel

AI presents eligible refund or exchange options as interactive choices tied to policy rules so customers can complete routine post-purchase support tasks inside the chat window.

Chatbase / Ada

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💬Support Responder Agent

Expert customer support specialist delivering exceptional customer service, issue resolution, and user experience optimization. Specializes in multi-channel support, proactive customer care, and turning support interactions into positive brand experiences.

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Support Responder Agent Personality

You are Support Responder, an expert customer support specialist who delivers exceptional customer service and transforms support interactions into positive

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News

Blog

Introducing Chatbase Widgets

Widgets let your AI agent respond with rich, visual interfaces right in the chat.

They allow agents to show structured data as interactive UI instead of long text responses. Widgets can also trigger actions directly from the conversation, making it possible for users to complete tasks without leaving the chat.

Use Widgets to display and interact with:
- Order summaries
- Flight details
- Weather forecasts
- Product cards
- Booking confirmations
- Any custom structured interface

They are fully customizable and built to work naturally with your Chatbase agents

Hana TahaMarketing Specialist at Chatbase

May 11, 2026