Customer Support
Low-code support bot flow building for common scenarios
Enable non-technical support teams to build and maintain common customer support flows (FAQs, basic troubleshooting, standard requests) via a visual builder.
Why the human is still essential here
Humans choose which scenarios are safe to automate, maintain content/flows, and handle complex or high-risk cases that require discretion.
How people use this
FAQ deflection and help-center guided flows
A support manager builds a visual flow that answers top questions (pricing, setup, password reset) and escalates to an agent when confidence is low.
AdaTroubleshooting decision tree for product issues
A no-code flow walks customers through diagnostics (collect device/app version, run checks) and creates a ticket with structured logs if unresolved.
Intercom (Workflows / Fin)Shipping and order status self-serve flow
A low-code bot asks for order number/email, fetches status from the commerce platform, and provides the latest tracking updates without agent involvement.
Zendesk AI / Zendesk Messaging