I really thought ChatGPT would be enough… turns out it wasn’t (at least for my team)

I manage a support team and like everyone I tried the obvious thing:

“ok let’s just dump our docs into ChatGPT and turn it into training”

and honestly… at first I was like “wow ok this is actually pretty good”

clean, structured, better than what we had before

but after a couple of weeks using it with the team… it kind of broke

people don’t finish it

I have no idea who actually read / understood anything

same questions keep coming back

every time I update a doc → I have to redo everything

and with multiple countries it’s just a mess to keep versions aligned

that’s when I realized something a bit annoying:

the problem is not creating content anymore ChatGPT already solved that, the problem is everything around it like:

Share it in 2 secs

getting people to actually go through it

knowing where they get stuck

keeping it up to date without starting from zero

having ONE version of truth

so I built a small tool just for us (nothing fancy)

basically:

it turns docs into short structured trainings

auto updates when the doc changes (this saved me time)

auto translates (we have diff countries so big win)

tracks who did what / who didn’t

sends reminders automatically (no more chasing people)

and gives a small “diploma” at the end

individually none of this is crazy but together… it changed way more than I expected after a few weeks:

onboarding is clearly faster (not even close vs before)

around 70% of the team actually completed the training

way less repeated questions

and I easily save ~3h/week

the biggest thing I learned from this:

people don’t avoid learning they avoid messy / unclear stuff

They need to be pushed to deliver (follow up)

Getting "certified" is a good reward to people

ChatGPT gives content but it doesn’t solve adoption

Just happy to share my exp :)