I'm very excited to announce the GA release of Botpress Desk!
I'm very excited to announce the GA release of Botpress Desk!
Desk is an AI-native helpdesk that is now included with all Botpress customer service agents.
Botpress is already the best agentic support platform, but even the best AI agents are not perfect and still require human attention.
For many years, we've been escalating those conversations to legacy helpdesks and have tried to make the handoff between AI Agents and helpdesks a somewhat tolerable experience.
The reality is that these platforms were built decades ago and are just not made to work in the age of AI. It's not providing the kind of experience and performance we want for our customers.
Now, both Humans and AI Agents share the exact same knowledge, conversations, context and tools. Conversations can switch seamlessly from AI to human, and AI Agents can even help on escalated tickets the same way humans can.
More importantly, every human intervention in Desk leads to your AI Agent getting better.
To make migration easier, Desk also works on top of Intercom and Zendesk with full, real-time sync (more legacy helpdesks coming soon). When you decide to cancel your legacy helpdesk subscription, Desk will just keep working.
Also - we don't believe in seat-based pricing. Desk is free and included in your Botpress subscription, regardless of how many humans seats you need.
If you want the best AI agents, hate your helpdesk or don't like overpaying for support software, hit me up; I'd love to demo you the future of support!
GG team David Marple Michael Masson Eva Thouvenot David Paquet Pitts David Ferland Dominic Jodoin Mathieu Dumont