Last week, Pylon launched its new agentic support platform.
Last week, Pylon launched its new agentic support platform.
It reinforced something we've been thinking about a lot.
Individual AI agents are already surprisingly capable.
They can write emails.
Update tickets.
Create tasks.
Summarize meetings.
Those are becoming solved problems. The hard part is keeping ten agents, five humans, and six enterprise systems synchronized while the underlying state changes every minute.
Every enterprise workflow eventually becomes a distributed systems problem.
That's where enterprise AI gets interesting. The challenge shifts from reasoning to coordination.
Shared memory.
Deterministic execution.
Human checkpoints.
Recoverability.
Auditability.
The first wave of AI products automated tasks. The next wave coordinates work.
I'm extremely bullish on autonomous agents. But the real unlock happens when humans and agents work in tandem ;)