A workflow template allows Fin to answer incoming chats outside business hours, resolve common questions, and collect key details so the team has context ready when agents return.
Support leaders set office hours, decide expectation-setting messages and handoff rules, and human teammates follow up on unresolved issues and higher-stakes customer needs.
AI answers common support questions overnight, shares relevant help articles, and creates a summarized handoff if the issue is still open by morning.
Intercom Fin AI AgentDuring weekends or holidays, an AI support bot resolves repetitive policy, pricing, and account questions without requiring an on-call agent.
AdaWhen a request needs human follow-up, AI gathers order numbers, screenshots, and issue details after hours so the next available agent can start with full context.
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Learn how to use Workflows templates to easily deploy Fin across your support channels in minutes.
Prebuilt Workflows templates make it fast and easy to deploy Fin AI Agent on your support channels. Each template is designed for a specific channel or use case, so you can deploy fast and customize the experience as your needs evolve.