HR & Recruiting

Drafting factual Glassdoor review responses

AI helps prepare thoughtful responses to Glassdoor reviews by analyzing review themes, retrieving verified company information from internal databases, and drafting responses that are empathetic, structured, and fact-based.

Why the human is still essential here

The human reviews every draft, adds judgment and empathy, avoids over-automation, and works with recruiting and People teams to address the underlying issues raised in reviews.

How people use this

Review theme summarization

AI groups incoming Glassdoor reviews by recurring issues such as interview experience, management, or compensation so HR can respond with more consistency.

ChatGPT / Claude

Knowledge-grounded response drafts

AI pulls approved facts from internal policies, FAQs, and People team documentation to draft public responses that are accurate and easier for HR to finalize.

Microsoft Copilot / ChatGPT Enterprise

Sensitive issue escalation flags

AI detects reviews mentioning discrimination, harassment, or legal risk and routes them for manual handling instead of allowing a standard response workflow.

Claude / Microsoft Copilot

Related Prompts (2)

Community stories (1)

Medium
8 min read

How I Reclaimed 400+ Hours a Year as an Employer Branding Manager (Without Hiring Help)

I run employer branding at Qonto as a team of one. Or at least, that’s what the org chart says.

In reality, I work with a team of specialized assistants. They handle the mechanical, repetitive work that used to consume 8–10 hours of my week. They review blog posts against our editorial standards, help employees craft LinkedIn posts, or help me polish factual responses to Glassdoor reviews.


They’re custom AI agents I’ve built over the past year, trained on our specific standards, connected to our knowledge bases, and designed to execute while keeping human decisions at the center.


The result: I’ve reclaimed 400+ hours annually. More importantly, I now spend my time on work that actually requires a human: navigating organizational dynamics, building relationships, solving problems that can’t be templated.


...

TBG
Thibault Bissonnier GillotEmployer Branding Manager
Mar 10, 2026