Legal

Improving client service through legal AI efficiency

AI helps save time in legal practice, which can support better client service and make fees more accessible when used carefully within a professional workflow.

Why the human is still essential here

Only the lawyer can verify accuracy, decide what advice is appropriate, and remain accountable if a document or recommendation fails to protect the client.

How people use this

Client update email drafts

AI prepares plain-language progress updates or next-step emails so lawyers can respond to clients faster while still confirming the substance themselves.

Microsoft Copilot / ChatGPT

Consultation summary notes

AI summarizes intake calls or client meetings into organized notes and action items, reducing administrative time and speeding follow-up.

Clio Duo / Otter

Document set summaries

AI condenses long contracts, correspondence, or case materials into usable summaries that help lawyers deliver quicker turnaround at lower effort.

Harvey / CoCounsel

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Personal Story
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I use AI tools in my practice and I’ll say that plainly, because the profession benefits more from honesty about this than from silence.

I use AI tools in my practice and I’ll say that plainly, because the profession benefits more from honesty about this than from silence.

Used well, AI saves time. That saved time can mean better service and more accessible fees for clients. But “used well” is doing a lot of work in that sentence.


A few things I believe firmly:

AI is only as good as the lawyer directing it. It doesn’t know your specific circumstances, what the other side is likely to argue, or what a particular clause means for your situation. That judgment isn’t something a prompt can replace.


Output without review is not legal work, it’s a draft. The technology accelerates the process. It does not complete it.


Accountability cannot be automated. When advice turns out to be wrong, or a document fails to protect a client, the person who answers for that is the lawyer. That’s not a burden to offload. It’s precisely what a client is paying for.


The lawyers who will serve clients best aren’t the ones who reject AI or the ones who adopt it uncritically. They’re the ones who use it with discipline and remain fully answerable for everything that carries their name.

SA
Shama AleemSenior and Founding Partner at Allied Auxilium Law
Jun 15, 2026