Sales

Conversational account and deal assistance

AI lets sales reps ask questions and take action across accounts, opportunities, and meetings from one conversational workspace with chat history.

Why the human is still essential here

Reps still decide which accounts to prioritize, how to interpret deal context, and what actions to take with buyers.

How people use this

CRM account Q&A

A rep asks a chat assistant for account history, open opportunities, recent activity, and buying signals before deciding how to engage the account.

Outreach Omni / Salesforce Agentforce Assistant

Opportunity updates by chat

A seller uses natural language to update deal fields, log notes, and create follow-up tasks without clicking through multiple CRM screens.

Microsoft 365 Copilot for Sales / Salesforce Agentforce Assistant

Meeting context lookup

Before a customer call, a rep asks the assistant to summarize prior meetings, emails, and next steps from one conversational workspace.

Gong / Outreach Omni

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News
LinkedIn

Our Spring 2026 release is here.

Our Spring 2026 release is here. And it's one of the biggest we've had πŸ”₯

There is something for every part of your revenue team.


Outreach Omni, our conversational agent, lets reps ask any question and take action across accounts, opportunities, meetings, and more. All in one place, with full chat history.


For RevOps, Agent Studio lets you deploy ready-to-run AI workflows from a visual canvas in minutes. No building from scratch.


This release also includes:


βœ… Meeting Prep Agent briefs reps before every meeting

βœ… Deal Agent sends AI-suggested updates directly to Slack

βœ… Smart Kaia Coach automatically scores coaching opportunities at scale

βœ… Outreach Knowledge grounds AI in your own sales content


Explore the full release: https://okt.to/E1uR3d

O
OutreachAgentic AI platform for revenue teams
Apr 27, 2026