Sales

Orchestrating multi-step sales workflows across tools

AI orchestrates multiple agents and executes complex sales tasks across Salesforce, Slack, Microsoft Teams, desktop, mobile, ChatGPT, and Claude so work can continue where reps already operate.

Why the human is still essential here

Humans remain responsible for approving strategy, handling exceptions, and maintaining customer trust. AI coordinates routine operational steps across systems to save time and reduce context switching.

How people use this

Post-meeting deal orchestration

After a sales call, AI can summarize the conversation, update the opportunity in CRM, assign next steps, and notify the account team in chat without the rep stitching systems together.

Salesforce Agentforce / Gong / Slack

Discount approval routing

AI can assemble quote context, send a discount request to the right manager, track the approval in chat, and update the opportunity once a decision is made.

Salesforce Agentforce / Sales Cloud / Microsoft Teams

Lead handoff and outreach launch

AI can take a new inbound lead, enrich the record, assign the correct owner, and trigger a personalized outbound sequence across sales engagement tools.

Salesforce Sales Cloud / Outreach

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News
LinkedIn

Introducing Agentforce Coworker β€” your autonomous AI teammate.

1 billion. That's how many times our users click the global search bar inside Salesforce every month.

Today, we're turning those 1B lookups into instant actions.


Introducing Agentforce Coworker β€” your autonomous AI teammate.

βœ… Knows your business from day one: Opportunities, cases, accounts, pipeline, service history, and your entire trusted enterprise context β€” ready before you ask.

βœ… Takes action on your behalf: Orchestrates multiple agents, executes complex tasks, and drives work forward.

βœ… Built headless-first, works everywhere: Salesforce, Slack, Microsoft Teams, Desktop, Mobile, ChatGPT, Claude. Wherever you work, Coworker is already there.


No copy/paste. No tab hunting. No context switching.


We went from concept to implementation at a speed that would have been unimaginable just a year ago. This is the pace we're setting at Salesforce β€” and we're just getting started.


When AI handles the operational burden, people get back to what they do best: driving customer success.


This is the Agentic Enterprise in action.

MB
Marc BenioffCEO of Salesforce
Jun 12, 2026