Customer Support4 stories
Executing support actions in connected systems for end-to-end support resolution
AI agents and copilots move beyond answering questions to taking approved actions in connected systems as part of customer support resolution workflows across chat, email, voice, social, and other channels. This includes reading from and writing to third-party systems, updating records, drafting follow-ups, and completing routine resolution steps while following business rules, approval requirements, and escalation policies.