Explore how real professionals across different industries and roles leverage AI as a tool. Each use case includes practical examples and community stories from around the web.
4 use cases across all industries
Enable non-technical support teams to build, test, and maintain common customer support flows and AI agents—such as FAQs, troubleshooting, routing, and channel-specific journeys—via visual, low-code, or no-code builders that can follow company policies, workflows, data, and business logic.
With Action Flows, MCP, and connectors, AI agents can move beyond answering questions to taking actions in external systems as part of customer support resolution workflows.
Admin Copilot, Knowledge Copilot, and Analyst Copilot help support teams detect operational issues, improve workflows, identify knowledge gaps, and analyze service trends more quickly.
Omnichannel AI agents can handle customer conversations across messaging, email, voice, ChatGPT, Gemini, and other environments while maintaining context between channels, reducing handoff friction and repetitive triage.