AI Use Cases

Explore how real professionals across different industries and roles leverage AI as a tool. Each use case includes practical examples and community stories from around the web.

Use cases for this post: Announcing the EAP for AI-powered action flow creation through admin copilotShow all use cases

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3 use cases across all industries

Customer Support4 stories

Low-code, no-code, and conversational support bot, workflow, and AI agent building

Enable non-technical support teams to build, test, edit, and maintain common customer support flows and AI agents—such as FAQs, troubleshooting, routing, channel-specific journeys, and escalation workflows—via visual low-code/no-code builders and natural-language or conversational configuration that can follow company policies, workflows, data, and business logic.

Customer Support1 story

Troubleshoot and fix support automation errors

AI diagnoses errors in generated action flows and suggests fixes, helping support teams resolve workflow issues faster when automations fail or need adjustment.

Customer Support1 story

Generate custom code for support workflow data transformation

AI generates JavaScript for custom code steps used in support automations, enabling non-technical admins to add data transformation steps without writing code manually.